HAS A STORY
Auto Assistance can typically have an auto delivered to a branch within hours.
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You can see the stories of recent deliveries. We even share which branch is serving the most members. If your curious, take a look.
What Can We Help With?
How does our auto-buying service work?
Auto Assistance, LLC is a premier auto buying service dedicated to serving credit union members founded by Tywone Thomas. We help members locate their next vehicles, negotiate their deals and oversee their entire transactions. Our goal is to make car buying easier. We focus on eliminating the stress in auto buying for our credit union members. Our program is successful due to our solid working relationships with our credit union partner and dealer network partners. Our dealer partners see the value, understand the niche market we serve, and have a goal that is focused on long-term volume growth and not just short term success.
Our goal is to respond in a quick manner.
We introduce the program, listen to their search goals and set expectations.
Our member auto reps comb through thousands of options.
We communicate options via e-mail and follow-up with a phone call.
Our team checks on the vehicle availability and confirm member pricing. We also pull the NADA and check the CarFax report.
We encourage credit union reps to contact the member and provide a payment quote to ensure a smooth delivery.
Our member auto reps set up an appointment time to see the auto. If all is done well, final documents are signed and the loan is processed.